Customer Support Advocate (SaaS)

Location: Remote-only; coverage across North American timezones, with a five-day schedule that may include one weekend day

Salary: US$76,958–$95,700 gross annual total budget, depending on location. US employees may receive US$70,974.17–$88,258.90 gross annually.

Company

hirify.global builds software that enables Airbnb hosts and short-term rental businesses to manage their rentals.

What you will do

• Provide fast, empathetic support through live chat, email, and Zoom.
• Investigate and troubleshoot complex technical issues using internal tooling and support from engineering.
• Onboard customers and answer product questions throughout the user lifecycle.
• Create and maintain bug reports for engineering escalation.
• Produce and update product tours, videos, documentation, and FAQs.
• Represent customer needs to product and engineering teams as a feature champion.

Requirements

• 3+ years of hands-on technical support experience for a B2B or B2C SaaS product.
• Strong attention to detail and commitment to continuous improvement.
• Ability to learn quickly and adapt to frequent product changes.
• Comfort working with a deeply technical product and collaborating on issue resolution.
• Availability to support customers across North American timezones, including a possible weekend day.

Nice to have

• Experience as an Airbnb host or working with a short-term rental business.

Culture & Benefits

• Remote-only, fully distributed work environment with hiring based on timezones rather than countries.
• Supportive, transparent, and caring culture focused on trust, results, and output.
• International contractor engagement, or employee employment for candidates based in the United States, European Union, or Australia.
• 35 days off per year, including self-serve public holidays, plus parental leave.
• Mental health and emotional support through therapists available via Slack.
• Company equity options, peer recognition rewards, and performance share units tied to business targets.