Technical Solutions Analyst III (Enterprise Software)

Location: Remote USA; ideally located on the West Coast or able to consistently work Pacific Time Zone hours.

Salary: $86,600–$112,500 base salary annually, with potential eligibility for bonus, commission, and equity.

Company

hirify.global develops enterprise software and tax integration solutions for business customers.

What you will do

• Serve as the final escalation point for complex, sensitive, and high-visibility customer technical issues.
• troubleshoot data-driven applications, relational databases, networking protocols, APIs, Java, Linux, XML sources, and high-volume web services.
• Act as a Customer Support liaison during pre- and post-implementation phases and ensure technical readiness and continuity of support.
• Partner with product, engineering, and support teams on customer needs, technology rollouts, and scalable support processes.
• Provide technical guidance and mentorship to less senior support staff while managing Tier 2 escalations.
• Maintain knowledge base documentation, virtual environments, databases, shared instances, and rotational on-call support.

Requirements

• 6+ years of experience in technical support, application troubleshooting, or systems engineering in a customer-facing or enterprise environment.
• Strong SQL and relational database experience, including Oracle and SAP environments.
• Hands-on experience with REST and SOAP APIs/web services, Linux/Unix, shell programming, FTP scripting, and scheduling tools.
• Experience troubleshooting applications connected to relational databases, XML sources, and high-volume web services.
• Strong networking, debugging, analytical, and creative problem-solving skills.
• Ability to work consistently during Pacific Time Zone hours while supporting customers and distributed teams.

Nice to have

• Experience with SAP NetWeaver, ABAP web services, SAP Mobility, Big Data, or Fast Data environments.
• Familiarity with Data Governance, Data Security, Data Operations, VM environments, NAS, mainframe systems, TWS, or ECG.
• Experience supporting ERP tax integrations or enterprise software implementations.
• Equivalent education, training, and relevant professional experience in lieu of a formal degree.

Culture & Benefits

• Customer-focused culture centered on teamwork, integrity, speed, agility, and transparent communication.
• Remote work arrangement for the United States.
• Opportunity for career progression and growth.
• Potential bonus plan, role-specific commission or bonus, and equity grants.