Senior Technical Customer Support Engineer - LATAM

Location: Latin America (Remote)

Company

ClickHouse develops cloud and open-source real-time analytics and data warehousing technology for customers worldwide.

What you will do

• Support and guide users, customers, and prospects through tickets, chat, Slack, community channels, calls, and video meetings.
• Develop technical solutions for ClickHouse Cloud and ClickHouse open-source and share them through documentation, knowledge bases, blogs, meetups, webinars, and training.
• Partner with Support Services, Engineering, Go to Market, and Product Management teams to define functionality needed by users and customers.
• Provide first-line technical support, professional responses, on-call coverage, and guidance within agreed service-level agreements.
• Support pre-sales and post-sales activities, including deeply technical proof-of-concepts.
• Mentor colleagues and share technical knowledge with users and customers.

Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or related areas such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
• Previous technical experience as a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
• Availability for scheduling required to deliver high-quality 24x7 support in a global environment.
• Strong communication skills and the ability to work fully remotely with reliable connectivity.
• Teamwork, empathy, curiosity, self-direction, and the ability to solve challenging technical problems.
• Ability to build trusted relationships with colleagues, customers, and partners.

Nice to have

• Experience with ClickHouse, open-source technologies, or community contribution.
• Experience with Azure, GCP, or AWS.
• Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

Culture & Benefits

• Globally distributed, remote-friendly work environment operating in more than 20 countries.
• Employer healthcare contributions.
• Stock options for new team members.
• Flexible time off in the US and generous leave entitlement in other countries.
• $500 home office setup allowance for remote employees.
• Opportunities to participate in company-wide offsites and global gatherings.