UX/Product Researcher (Telehealth)

Location: New York, NY, United States

Company

hirify.global builds infrastructure for modern telehealth businesses, including patient onboarding, clinical workflows, prescriptions, payments, subscriptions, fulfillment, and ongoing care.

What you will do

• Partner with Product and Design to identify high-value questions before solutions are defined.
• Research customers, healthcare operators, providers, and patients through interviews, usability testing, surveys, analytics, support feedback, and experiments.
• Identify unmet needs, inefficient workflows, emerging behaviors, and opportunities for product strategy and roadmap decisions.
• Translate ambiguous findings into insights, recommendations, prioritization decisions, and accessible research systems.
• Evaluate concepts, prototypes, and shipped experiences to identify friction and measure improvements in behavior and outcomes.
• Explore AI and automation opportunities in healthcare workflows while considering human judgment, privacy, bias, and evidence quality.

Requirements

• Proven experience in Product Research, UX Research, User Research, or a similar role in a digital product organization.
• Experience with interviews, usability testing, contextual inquiry, concept testing, surveys, product analytics, experiments, or behavioral data.
• Strong analytical thinking, synthesis, product judgment, and ability to distinguish meaningful patterns from noise.
• Ability to communicate findings clearly to designers, engineers, product managers, executives, and other stakeholders.
• Experience collaborating with Product and Design across discovery, development, and post-launch evaluation.
• Comfort using modern AI tools while maintaining critical thinking and independent judgment.

Nice to have

• Experience with B2B SaaS, healthcare, telehealth, fintech, marketplaces, or other complex software platforms.
• Experience researching AI-powered products, automation, or human-AI collaboration.
• Experience working in regulated or privacy-sensitive environments.
• Experience establishing research practices, repositories, or continuous discovery programs.

Culture & Benefits

• Research is treated as a way to reduce uncertainty and improve product decisions, not as a documentation exercise.
• Pragmatic, outcome-focused approach that favors reliable answers and appropriate research methods over unnecessary ceremony.
• Cross-functional collaboration across Product, Design, Engineering, and the broader organization.