Senior Manager, Customer Success Management - EMEA/APJ (Cybersecurity)

Location: United Kingdom — Remote

Compensation: Up to £150,000 base salary plus bonus, depending on experience.

Company

hirify.global provides hardened, secure, and production-ready builds of open source software for enterprises and AI agents. The company is venture-backed and serves Fortune 500 organizations and global industry leaders.

What you will do

• Build, lead, mentor, and develop a high-performing team of Customer Success Managers supporting Enterprise customers.
• Define and execute segment-specific customer success strategies, engagement models, and customer journeys.
• Monitor adoption, health scores, and engagement metrics to identify churn risks and expansion opportunities.
• Strengthen stakeholder relationships, support account reviews, and represent the voice of the customer internally.
• Partner with Sales, Product, and Marketing to improve adoption, renewals, retention, forecasting, and expansion.
• Standardize workflows, reporting, tooling, automation, and operational practices to improve scale and efficiency.

Requirements

• 4+ years of experience in Customer Success, Technical Account Management, or a related field.
• Previous people management experience with a record of developing high-performing teams.
• Experience supporting Enterprise or high-ARR customers through high-touch success models.
• Strong operational mindset and experience building or optimizing processes in a metrics-driven environment.
• Ability to drive retention and growth, communicate effectively with diverse audiences, and collaborate cross-functionally.
• Currently located in the United Kingdom. A bachelor’s degree in a relevant field is required; an advanced degree is preferred.

Nice to have

• Background in cybersecurity, DevOps, or a related technical domain.
• Advanced degree in a relevant field.

Culture & Benefits

• Remote-first culture with team meetups, biannual destination summits, and a monthly coworking, phone, and internet stipend.
• Stock options upon hire and promotion, participation in secondary offerings, and a 10-year exercise period.
• 100% company-paid health, vision, and dental insurance premiums for employees and dependents.
• Flexible time off.
• Paid parental leave of up to 18 weeks for birthing parents and 12 weeks for non-birthing parents.
• Values centered on customer focus, intentional action, transparency, trust, and collaboration.