Head of CS, AMEA & APAC (Cybersecurity)

Location: UK (fully remote), Athens, Greece (hybrid or fully remote outside Athens), or another country within the European time zone. Relocation to Athens is supported with a 10% annual-salary relocation bonus, temporary accommodation, and a potential 50% tax reduction subject to government criteria.

Company

hirify.global is a cybersecurity product company providing gamified labs, live-fire simulations, and threat-informed learning paths for individuals, enterprises, government agencies, and MSSPs.

What you will do

• Lead, recruit, manage, and coach Customer Success Associates and Managers across EMEA and APAC.
• Own regional Gross Retention Rate and Net Retention Rate performance, driving retention, adoption, expansion, and growth.
• Define and roll out Customer Success and Revenue operating-model initiatives, including pricing, tiered engagement, account health scoring, digital success motions, and career frameworks.
• Partner with Sales, Product, Engineering, RevOps, Finance, and Marketing leaders on strategic growth and cross-functional initiatives.
• Use customer usage and engagement data to improve client experience and lead value-focused Quarterly Business Reviews.
• Build trust-based relationships with senior customer stakeholders and contribute to Customer Success leadership strategy and planning.

Requirements

• 5+ years of experience leading enterprise Customer Success teams in a B2B SaaS company.
• Experience mentoring and developing teams, coaching value-based customer conversations, and providing structured feedback.
• Strong record of partnering with Sales, Marketing, Product, and other cross-functional leaders to deliver results.
• Entrepreneurial mindset with the ability to operate effectively amid ambiguity, complexity, and limited resources.
• Experience leading data-informed Quarterly Business Reviews with senior clients.
• Technical familiarity with modern SaaS Customer Success tools and willingness to develop cybersecurity and hirify.global platform expertise.

Culture & Benefits

• Supportive environment with flexibility, autonomy, continuous learning, and problem-solving.
• Private healthcare, paid parental leave, and 25 annual leave days for the Athens employment setup.
• Training and professional-development budget, conference participation, and full access to hirify.global labs.
• Flexible work-from-home arrangements, with hybrid work and fully remote options for eligible locations.
• State-of-the-art equipment, office lunch and snacks, restaurant vouchers, childcare allowance, gym access, and group activities.
• International meet-ups and collaboration with teams across Sales, Product, Engineering, RevOps, Finance, and Marketing.

Hiring process

• Application followed by an online assessment and Talent Acquisition conversation.
• Conversation with the future manager, followed by a job-specific challenge and discussion with the wider team.
• Final conversation with senior leadership before an offer and onboarding.