Customer Quality Engineer (Smart Lockers)

Location: Lisboa, Portugal. A remote-friendly policy and flexible hours are offered.

Company

A fast-growing European technology scale-up developing smart locker infrastructure for delivery logistics across nine countries.

What you will do

• Monitor smart locker performance after installation and collect data on failures, defects, and other non-conformities.
• Analyze historical and real-time data to identify trends, root causes, recurring component failures, batch issues, and usage patterns.
• Design and implement processes for collecting, logging, tracking, and resolving customer complaints.
• Implement corrective and preventive actions and lead continuous improvement initiatives for installation and maintenance processes.
• Coordinate with maintenance and engineering teams to validate quality solutions.
• Develop quality KPIs, customized reports, technical documentation, and training materials while improving database organization.

Requirements

• Experience with electronics, electromechanical products, cables, or product manufacturing.
• Strong knowledge of quality control methodologies, tools, and best practices.
• Excellent analytical, problem-solving, and data analysis skills.
• Strong negotiation, conflict management, communication, and interpersonal skills.
• Fluent English, written and spoken, required.
• A bachelor's degree in engineering, quality management, or a related field is advantageous.

Nice to have

• Quality management certification.
• Field support experience.
• Maintenance management experience.

Culture & Benefits

• Fast-paced environment focused on innovation, collaboration, and continuous learning.
• Competitive salary and flexible benefits package based on experience and skills.
• Performance-based bonus tied to individual results and impact.
• Remote-friendly policy with flexible working hours.
• Portuguese health insurance, including mental health coverage.
• Flexible sports and wellness membership plus unlimited days off subject to manager approval.