Team Leader, Business Solutions Associate

Location: Toronto, Ontario, Canada; hybrid

Salary: $60,000–$65,000 base salary, plus monthly commissions and team sales incentives.

Company

hirify.global provides payment technology and software solutions for credit, debit, prepaid, and merchant services, supporting companies, financial institutions, and cardholders worldwide.

What you will do

• Lead team performance through coaching, accountability, engagement, and continuous improvement.
• Oversee the resolution of complex merchant issues, escalations, and service challenges.
• Identify and implement operational improvements that increase efficiency, reduce risk, and improve service delivery.
• Strengthen merchant relationships, identify expansion opportunities, and support revenue growth.
• Drive cross-functional collaboration and change initiatives aligned with strategic business objectives.

Requirements

• Experience in client management, customer support, account management, operations, payment services, or a related field.
• Leadership experience coaching, motivating, and developing high-performing teams.
• Strong relationship-building, stakeholder management, communication, and decision-making skills.
• Problem-solving and analytical capabilities, including experience implementing improvements and delivering measurable results.
• Ability to manage competing priorities and navigate complex situations in a fast-paced environment.

Nice to have

• Bachelor’s degree in Business, Commerce, Operations Management, Finance, or a related field.
• Experience with process optimization, continuous improvement, or operational excellence initiatives.
• Knowledge of payment processing, merchant services, financial services, or a related industry.

Culture & Benefits

• Inclusive, collaborative teams focused on client impact, ownership, innovation, and shared success.
• Three weeks of paid vacation.
• Benefits package, monthly commissions, and team sales incentives.
• Opportunities to learn from experienced professionals and develop a leadership career in payments technology.