Integrations Support Advisor

Location: New York, New York, United States; office presence required 4 days per week

Salary: $70,000–$100,000 per year

Company

hirify.global provides an AI-driven commercial real estate technology platform including leasing, market intelligence, activation, and data workflow products.

What you will do

• Monitor Yardi, MRI, SAP, and custom API integrations for failures, stalled synchronizations, and missed data feeds.
• Investigate and resolve data discrepancies involving leases, rent terms, square footage, records, and unit or space mappings.
• Manage inbound support requests covering credentials, access, asset archiving, source remapping, site plans, and platform migrations.
• Collaborate with Engineering, Account Management, and customer IT or property management teams to resolve technical issues.
• Identify recurring support requests and streamline or automate them to reduce manual ticket volume.

Requirements

• 3+ years of experience in technical support, integrations, or a related SaaS support role.
• Comfort working with APIs, credentials, SQL, structured data, SFTP, ETL feeds, and JSON or XML payloads.
• Ability to investigate logs, recognize patterns across high-volume ticket queues, and trace integration root causes.
• Familiarity with Yardi, MRI, or similar property management and accounting platforms and commercial real estate leasing concepts.
• Ability to explain technical integration issues to non-technical property managers and provide engineers with clear technical details.
• Ability to work from the New York office 4 days per week.

Nice to have

• Experience building scripts, n8n workflows, or Claude-based tools to automate support processes.

Culture & Benefits

• Executive coaching, training, and career development programs.
• Health, dental, and vision benefits, pre-tax commuter benefits, and a 401(k) plan.
• Education stipend, flexible PTO, and a generous family leave program.
• Equity packages, cross-functional collaboration, wellness events, clubs, and team lunches.
• Focus on customer commitment, curiosity, ownership, inclusion, and work-life balance.