Associate I, Process Associate (Electronic Payments)

Location: Omaha, Nebraska, United States; hybrid schedule with in-person collaboration three days per week and remote work two days per week

Salary: $47,613–$78,560 base pay per year

Company

hirify.global is a banking organization providing financial products and electronic payment services.

What you will do

• Document and maintain processes, procedures, workflow diagrams, and control documentation.
• Coordinate process updates, continuous improvement initiatives, performance metrics, capacity planning, and skills matrix updates.
• Process wire, ACH, and bill pay transactions, including returns, recalls, and disputes.
• Facilitate problem-solving sessions, track remediation actions, and support process enhancement projects.
• Contribute to audit responses, compliance testing, risk updates, statistical reporting, and business continuity planning.
• Investigate non-critical production issues, support resolution, and coordinate training for new systems and enhancements.

Requirements

• Bachelor’s degree in a business-related field or 3–5 years of production processing experience with demonstrated process improvement results.
• Experience maintaining process documentation, version control, process maps, workflow diagrams, and performance metrics.
• Strong analytical, root cause analysis, problem-solving, communication, facilitation, and stakeholder relationship-building skills.
• Experience with project management and managing multiple competing priorities.
• General knowledge of banking regulations, compliance requirements, audit procedures, risk controls, and escalation protocols.
• Strong attention to detail when maintaining accurate control documentation and process alignment.

Nice to have

• Experience with business process management platforms or process improvement methodologies.
• Familiarity with process mining, analytics, or business intelligence tools.
• Experience with electronic payments processing or related banking operations.
• Knowledge of control frameworks, risk management practices, audit requirements, and compliance testing.

Culture & Benefits

• Hybrid work environment with tools and technology supporting transitions between office and remote work.
• Medical, dental, and vision insurance.
• 401(k) with matching contributions.
• Paid time off, health savings account, and dependent care support.
• Tuition assistance, growth opportunities, and short- and long-term disability insurance.