Executive Account Director, Regulated Industries (AdTech)

Location: New York, United States

Annual base compensation: $125,000–$155,000

Company

hirify.global provides a data collaboration platform focused on consumer privacy, data ethics, identity, and secure customer data activation.

What you will do

• Build and nurture executive-level relationships with strategic brand customers while managing client portfolios end to end.
• Drive customer adoption, health, value realization, and long-term account growth.
• Lead renewal strategy and forecasting, including mitigation sessions, value-selling, contract negotiation, and related documentation.
• Coordinate cross-functional initiatives with Product, Support, Services, Marketing, Finance, Data Ethics, Legal, and Sales.
• Coach and mentor Customer Success Managers and improve customer engagement, segmentation, and experience.
• Communicate initiative progress to internal and external stakeholders and resolve challenging customer requests.

Requirements

• Enterprise B2B SaaS Customer Success experience, especially in media buying and measurement, data collaboration, or identity.
• At least 7 years of experience as a Customer Success Manager or Account Director, or 10+ years in customer-facing roles including 4 years in Customer Success.
• Experience managing accounts with $2M+ in ARR, or strong negotiation and project management experience.
• Experience with strategic account management, renewals, upsells, cross-sells, QBRs, and executive summaries.
• Familiarity with clean room solutions, measurement or collaboration use cases, and Salesforce or another CRM.
• Ability to lead internal stakeholders, prepare for C-level conversations, communicate customer value, and align solutions with business goals.

Nice to have

• Experience managing 3–5 highly strategic accounts or 20+ accounts worth $500k+ each.
• Familiarity with hirify.global and its role in the data collaboration ecosystem.
• Multiple roles across adtech or martech on the sales, brand, agency, or buying side.
• Familiarity with NPV, IRR, and ROI.

Culture & Benefits

• Collaborative work with colleagues across nine countries and four continents.
• Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Medical, dental, vision, life, disability, employee assistance, voluntary benefits, and wellness programs.
• Career growth programs and professional development support.
• 401(k) matching at a 1:1 rate up to 6% of salary.
• In-person and virtual social events, including game nights, happy hours, camping trips, and sports leagues.