Head of Digital Experience Management

Location: Veldhoven, Netherlands

Company

hirify.global develops semiconductor manufacturing technology and supports a global ecosystem of employees, suppliers, customers, and AI agents.

What you will do

• Lead global end-user IT services covering devices, software, support, and license management.
• Consolidate end-user service ownership into one unified and accountable global organization.
• Drive the transition to AI-driven, automation-first, and self-service solutions.
• Improve transparency into IT usage and costs to support business decisions and license optimization.
• Ensure security and compliance across the end-user IT landscape.
• Align IT, cybersecurity, business, and shared-services stakeholders to ensure seamless delivery.

Requirements

• Master’s degree in information technology, computer science, business information management, or a related field.
• 12–15 years of experience leading global end-user IT services at scale.
• Proven experience replacing traditional support models with automation, AI, and self-service solutions.
• Experience with cost optimization, license management, and ownership of budgets exceeding €100 million.
• Experience leading diverse organizations of more than 100 professionals and managing strategic suppliers.
• Strong knowledge of security, compliance, and risk management in enterprise IT environments.

Culture & Benefits

• Work in a complex, global organization with multiple IT stakeholders.
• Collaborate across IT, cybersecurity, and business teams.
• Drive continuous improvement focused on automation, efficiency, and user satisfaction.
• Work in an organization committed to inclusion, diversity, and equal employment opportunity.