Head of Digital Experience Management (AI)

Location: Veldhoven, Netherlands

Company

hirify.global develops semiconductor manufacturing technology and operates a global enterprise with more than 40,000 employees and an ecosystem of suppliers, customers, and AI agents.

What you will do

• Lead global end-user IT services covering devices, software, support, and license management.
• Consolidate end-user service ownership into one unified and accountable organization within the shared-services IT model.
• Drive AI-driven, automation-first, and self-service solutions to improve the employee experience and operational efficiency.
• Increase transparency into IT usage and costs, enabling informed business decisions and optimized license management.
• Ensure security and compliance across the complete end-user IT landscape.
• Align with IT, cybersecurity, business, and other stakeholders to ensure seamless global delivery.

Requirements

• Master’s degree in information technology, computer science, business information management, or a related field.
• 12–15 years of experience leading global end-user IT services at scale.
• Proven experience replacing traditional support models with automation, AI, and self-service solutions.
• Experience with cost optimization, license management, and ownership of budgets in the €100M+ range.
• Experience leading large, diverse organizations of 100+ professionals and managing strategic suppliers.
• Solid knowledge of security, compliance, and risk management in enterprise IT environments.
• Ability to translate complex technology into simple, user-friendly solutions.
• Data-driven decision-making and clear communication with senior stakeholders.
• Experience working in complex, global organizations with multiple IT stakeholders, plus a collaborative mindset focused on alignment across IT, cybersecurity, and business teams.
• Continuous-improvement mindset focused on automation, efficiency, and user satisfaction.

Culture & Benefits

• Work in a global environment spanning employees, suppliers, customers, and AI agents.
• Equal-opportunity workplace committed to diversity and inclusion.
• Focus on collaboration across organizational and functional boundaries.