Implementation Consultant I (Manufacturing)

Location: Remote (US); customer work may take place onsite and remotely in industrial and production environments.

Company

hirify.global develops Amper, a manufacturing visibility and machine-monitoring solution that connects equipment data to actionable shop-floor insights.

What you will do

• Lead customer implementations from post-sale kickoff through onboarding, installation, configuration, testing, training, and go-live.
• Assess manufacturing environments and advise on hardware placement, machine connectivity, shop-floor setup, and production workflows.
• Configure software and support integrations and data-flow discussions involving ERP, MES, and other manufacturing systems.
• Manage project plans, timelines, milestones, dependencies, risks, stakeholder communication, and multiple concurrent implementations.
• Troubleshoot technical and operational issues, escalating when necessary, and document requirements, configurations, decisions, and best practices.
• Collaborate with Sales, Customer Success, Product, Engineering, and Support while providing field feedback to improve onboarding and product usability.

Requirements

• 3–5+ years of experience in customer-facing implementation, solutions consulting, technical account management, solutions engineering, industrial engineering, or a similar role.
• Required experience working in or with manufacturing environments, including knowledge of shop-floor operations, industrial equipment, and manufacturing processes.
• Strong project management skills and the ability to lead complex implementations involving multiple stakeholders and timelines.
• Technical aptitude with software systems, configuration, integrations, networking fundamentals, and troubleshooting.
• Strong communication skills with the ability to explain technical concepts to technical and non-technical audiences.
• Customer-facing work may be performed onsite and remotely in industrial and production environments.

Nice to have

• Engineering background in manufacturing, industrial, mechanical, electrical engineering, or a related technical discipline.
• Experience with ERP, MES, machine-monitoring platforms, or systems such as Epicor, SAP, Plex, and JobBOSS.
• Experience with industrial hardware, sensors, gateways, CNC, fabrication, injection molding, or other discrete manufacturing environments.
• Familiarity with implementation methodologies, onboarding frameworks, change management, CRM, and project-management tools.
• Ability to analyze implementation progress and customer outcomes using dashboards, reports, and data-driven metrics.

Culture & Benefits

• Work with technology focused on modernizing manufacturing operations.
• Have direct influence on customer success, adoption, and long-term retention.
• Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success.
• Solve operational challenges directly with manufacturers on the shop floor.
• Receive competitive compensation and benefits.