Telephone Banking Servicing Agent, Remote - Bilingual

Location: Montréal, Quebec, Canada; remote work is available only for employees residing within a 2-hour radius of the hirify.global Tower in downtown Montreal, with occasional onsite attendance required.

Company

hirify.global is a relationship-oriented bank providing banking products and services for personal and business clients.

What you will do

• Serve as the first point of contact for clients with banking questions and requests.
• Manage client accounts and products while delivering personalized support and trusted advice.
• Listen to client needs, resolve problems efficiently, and recommend appropriate solutions.
• Identify opportunities to connect clients with relevant banking products, services, and internal departments.
• Use hirify.global systems and product knowledge to complete requests quickly and accurately.

Requirements

• Fluent French and English required to support business operations outside Quebec.
• Must reside within a 2-hour radius of the hirify.global Tower in downtown Montreal.
• Must be legally eligible to work in Canada and hold a valid work or study permit where applicable.
• Ability to work independently from a secure room or office with a closing door.
• Reliable wired internet with at least 15 Mbps download and 10 Mbps upload speed; satellite internet is not permitted.
• Availability to work Monday to Sunday between 7:00 a.m. and midnight, including evenings and weekends.

Culture & Benefits

• Full-time permanent position with 37.5 weekly hours.
• Competitive salary, incentive pay, banking benefits, and a benefits program.
• Defined benefit pension plan, employee share purchase plan, vacation, and wellbeing support.
• Professional growth opportunities and a paid Purpose Day for development activities.
• Inclusive workplace with accessibility support and personalized recognition initiatives.

Hiring process

• May include an attribute-based assessment and skills tests, including a French proficiency assessment.
• Artificial intelligence tools may be used during recruitment.