Client Operations Specialist (Healthcare)

Location: Remote, must be UK based. Full-time hours are 37.5 per week on a three-week rota, including three weekend days across the period. Weekday shifts are 8:00am–4:30pm or 12:00pm–8:00pm.

Salary: £30,000 per year

Company

hirify.global provides digital neurodevelopmental and mental health services, enabling children, adults and families to access clinical care from home.

What you will do

• Coordinate client journeys across neurodevelopmental and mental health services, ensuring information and documentation are complete and available on time.
• Support clients and families by phone, email and digital channels, resolving queries in line with service levels and KPIs.
• Arrange appointments, maintain waiting lists and manage changes or cancellations.
• Monitor client progress, identify delays, take corrective action and escalate issues when required.
• Act as a communication link between clients, families, clinical teams and other stakeholders.
• Maintain accurate records and securely process reports, letters and other confidential documentation.

Requirements

• At least 2 years of experience in a client- or customer-facing role, ideally in contact centre or customer operations.
• Experience with CRM, ticketing, telephony or booking systems.
• Confidence handling a high volume of inbound or outbound calls, including sensitive or challenging conversations.
• Strong administrative, organisational, written and verbal communication skills.
• Understanding of confidentiality, data protection and safeguarding for children and adults.
• Availability for an immediate start and a professional home-working environment with at least 2 Mbps upload and download speed.

Nice to have

• Experience supporting children, adults or families with additional needs.
• Experience in healthcare, mental health, neurodevelopmental or another regulated service environment.

Culture & Benefits

• 33 days of holiday, including Christmas closure days and bank holidays, plus birthday leave and two days of Life Leave.
• Enhanced family-friendly policies and a contributory pension scheme.
• Work-from-anywhere policy, flexible benefits and access to co-working spaces.
• Company laptop, monitor and keyboard, with an allowance for additional equipment.
• Benefits include a Health Cash Plan, Life Assurance, Employee Assistance Programme, Critical Illness Cover, discounts and cycle-to-work and technology schemes.
• Adjustments are available throughout the hiring process; pre-employment checks include a DBS check, a PVG check where required and at least two professional references.