Neko Signature Concierge (Healthcare)

Location: London, UK; hybrid work.

Company

hirify.global develops data-driven preventative healthcare combining proprietary non-invasive technology with direct clinical care.

What you will do

• Manage Signature member journeys end-to-end, from onboarding and clinic visits to follow-up and ongoing support.
• Coordinate flawless clinic visits, ensuring centres are prepared and members are personally greeted.
• Resolve member issues proactively and complete actions within defined SLAs.
• Develop a Signature Member Playbook covering SOPs, tone of voice guidelines, and escalation protocols.
• Build collaborative relationships with operations, marketing, product, legal, and clinic teams.

Requirements

• Experience in luxury hospitality, concierge services, or high-touch customer support.
• Exceptional written and verbal communication skills suited to a premium audience.
• Strong organisation and meticulous attention to detail across complex, multi-stakeholder journeys.
• Ability to handle sensitive member information with discretion and professionalism.
• Experience with scheduling, CRM, and case management platforms such as Zendesk.
• Ability to build effective relationships across internal teams.

Nice to have

• Experience supporting VIP, executive, or international clients.
• Additional language skills or cultural sensitivity.
• Familiarity with healthcare or regulated service environments.
• Experience creating process documentation, SOPs, or playbooks.

Culture & Benefits

• Work in a prevention-focused healthcare environment.
• Contribute to premium, personalised member experiences.
• Collaborate across product, marketing, legal, operations, and clinical functions.