Customer Support Specialist (Healthcare Technology)

Location: Hybrid in New York City; must be based in or able to commute to New York City

Salary: $100.8K–$123.2K per year, plus equity

Company

hirify.global develops preventative healthcare services that combine proprietary, non-invasive technology with direct clinical care to provide personalised health insights.

What you will do

• Provide member support across email, phone, text/SMS, and social channels.
• Manage bookings, answer product enquiries, troubleshoot issues, and resolve complaints.
• Own member cases from first contact through resolution while meeting defined SLAs.
• Deliver clear, empathetic, and on-brand communication across private and public-facing channels.
• Identify recurring frustrations and complaint themes and share insights internally to improve the product and member experience.

Requirements

• 2+ years of experience in customer support, hospitality, or another high-touch, member-facing service role.
• Native or fully fluent English and Spanish, with excellent written and verbal communication skills in both languages.
• Based in or able to commute to New York City, with familiarity with the NYC market preferred.
• Experience supporting customers across phone, email, and digital or social channels.
• Experience managing bookings, troubleshooting issues, and handling complaints with professionalism and accountability.
• Familiarity with Zendesk or similar CRM and support platforms; strong organisation, judgement, attention to detail, and ownership of a ticket queue.

Nice to have

• Experience with social or public-facing support.
• Experience with social moderation tools, telephony, and SMS platforms.
• Interest in or experience with health, wellness, or technology-driven consumer products.

Culture & Benefits

• Work in a member-first environment focused on empathetic, human support.
• Contribute to making data-driven preventative care more accessible.
• Receive equity as part of the compensation package.