Senior Account Manager (SaaS)

Location: Yerevan, Armenia; full-time, office-based

Company

hirify.global is an international SaaS company providing a platform that helps service businesses accept online bookings, automate operations, and grow revenue.

What you will do

• Manage and develop relationships with an active client base.
• Identify client needs and advise on effective ways to use and explore the platform.
• Drive subscription renewals and proactively improve client retention.
• Handle cancellation risks and challenging client situations by communicating the value of continued cooperation.
• Consult clients on payments for additional products and support upsell and cross-sell opportunities.
• Negotiate and conclude service agreements while maintaining CRM documentation and reports.

Requirements

• 3+ years of experience in account management, customer success, or renewals at a SaaS company.
• Proven experience with subscription renewals, upsells, and churn reduction.
• Strong understanding of SaaS metrics, including churn, retention, NRR, and LTV.
• Excellent negotiation and objection-handling skills, including experience with difficult client conversations.
• Experience working with CRM systems and maintaining accurate documentation and reporting.
• Fluent communication skills and the ability to clearly explain product value to clients.

Nice to have

• Experience with beauty, wellness, service-business software, or banking.
• Experience building or improving retention playbooks and renewal processes.

Culture & Benefits

• New, comfortable office in Yerevan.
• Discounts on beauty services from partner clients.
• One paid day off for your birthday.
• Flexible public holiday policy with replacement days off by mutual agreement.
• Free coffee and tea, a friendly young team, and career growth opportunities in a rapidly growing business.