Group Manager - Operations

Location: Cape Town, South Africa

Company

hirify.global is an Agentic AI-powered intelligent operations and transformation company serving clients across banking, healthcare, insurance, shipping and logistics, and travel and hospitality.

What you will do

• Lead delivery across multiple insurance processes, including policy administration, claims, underwriting support, billing, and contact centre operations.
• Manage large, multi-layered teams of Operations Managers and Team Leaders while driving engagement, capability building, succession planning, and performance management.
• Own client relationships through governance calls, quarterly business reviews, strategic reviews, transitions, migrations, and scope expansions.
• Manage P&L for assigned accounts or portfolios, control costs, improve margins, and support pricing and budgeting.
• Ensure compliance, audit readiness, internal controls, data security, and mitigation of operational and delivery risks.
• Drive process optimization, automation, analytics, Lean, Six Sigma, and broader transformation initiatives.

Requirements

• Matric qualification.
• Experience leading insurance operations and large, multi-layered teams.
• Ability to manage SLAs, KPIs, productivity, quality, cost, and profitability targets.
• Experience managing senior client stakeholders and operational governance.
• Knowledge of South African labour laws and HR policies.
• Understanding of insurance regulatory requirements, internal controls, audit readiness, and data security.

Culture & Benefits

• Work within a global organization operating across 13 countries, four continents, and multiple delivery centers.
• Collaborate with centers of excellence on automation, analytics, and digital initiatives.
• Focus on continuous improvement, innovation, and sustainable business outcomes.
• Contract engagement.