Trainer Application Support Agent (ITIL)

Location: hirify.global Brussels, Belgium; work will be performed from the European Commission.

Company

hirify.global is a global digital transformation company with more than 4,900 employees across 26 countries in Europe, America, and Asia.

What you will do

• Receive, log, investigate, and resolve user requests, incidents, and questions.
• Communicate with end users and coordinate with the development team.
• Provide application support and handle requests according to ITIL best practices.
• Improve documentation, create FAQs, and write user manuals and web documentation.
• Prepare and deliver information-systems training courses for different stakeholders.

Requirements

• Proven knowledge of end-user assistance and information-systems support.
• At least one year of successful experience in user support.
• Higher education or equivalent professional experience.
• English at European level C1 is mandatory.
• Strong analytical, communication, problem-solving, and relationship skills.
• Ability to work proactively and reactively in an international and multicultural environment, remain calm under stress, and explain knowledge at different levels.

Nice to have

• Knowledge of another language.
• ITIL Foundation certification.

Culture & Benefits

• Work in a global, international, and multicultural environment.
• Collaborate with stakeholders, end users, and development teams.
• Company values include being transformative, creative, honest, and vibrant.
• Commitment to equal opportunities, non-discrimination, diversity, and inclusion.