IT Support Agent (German)

Location: Hybrid work in Kraków, Wrocław, Gdańsk, Warsaw, Katowice, Opole, or Poznań, Poland; home office is available after onboarding.

Company

hirify.global is a global business and technology transformation partner delivering services and solutions across strategy, technology, design, engineering, and business operations.

What you will do

• Act as the first point of contact for users experiencing technical issues in German.
• Diagnose and resolve login, application access, and other basic IT incidents.
• Provide troubleshooting support by phone, chat, and e-mail using established procedures and diagnostic tools.
• Guide users through steps to restore system and application functionality.
• Escalate complex issues to specialized support teams and cooperate on timely resolution.
• Document user interactions, incidents, and actions in the ticketing system.

Requirements

• Very good command of German.
• Motivation to start a career in IT and willingness to learn.
• Strong problem-solving skills and a positive, proactive attitude.
• Clear communication and effective teamwork.
• Basic understanding of IT concepts, Windows, Microsoft products, internet technologies, or hardware is helpful.

Nice to have

• Good knowledge of English.
• Basic IT knowledge or a technical mindset.

Culture & Benefits

• Hybrid work with a modern office and ergonomic home-office setup after onboarding.
• Home-office package including a laptop, monitor, and chair.
• Private medical care through Medicover, life insurance, and access to additional benefit options.
• Access to more than 70 training tracks, certification opportunities, Education First, TED Talks, and Udemy Business materials.
• Collaborative, diverse, and inclusive international working environment.