Client Support Analyst (Fintech)

TL;DR

Client Support Analyst (Fintech): Managing operational inquiries and incident resolution for an allocated group of clients with an accent on maintaining high service quality and SLA compliance. Focus on driving process improvements, leading operation enhancement projects, and executing conformance tests for new products.

Location: Must be based in Paris, France or Rome, Italy

Company

hirify.global is a leading pan-European market infrastructure that connects European economies to global capital markets.

What you will do

• Act as the primary contact for client operational matters and oversee the incident management process.
• Provide comprehensive support and track issues until resolution while ensuring transparent communication.
• Ensure strict adherence to Service Level Agreements and contribute to continuous quality improvement.
• Identify and implement process enhancements to minimize operational risks and add long-term value.
• Support enhancement projects by reviewing specifications and performing conformance testing for clients.

Requirements

• Strong financial background with a solid understanding of market infrastructure and client bases.
• Proven professional experience in a Client Services role.
• Ability to maintain high service delivery standards and build professional relationships.
• Strong analytical, organizational, and problem-solving capabilities.
• Practical experience with project management and task monitoring.
• Excellent verbal communication skills for internal and external interactions.