Deployment Specialist (ERP)

Location: On-site in Brighton, Michigan, United States; travel to customer locations across the United States is required, up to 30–50%. US work authorization is required.

Company

hirify.global builds a cloud-based ERP platform for manufacturing job shops, providing real-time operational visibility, paperless workflows, automated order entry, and intelligent reporting.

What you will do

• Support deployment, customer support, and customer outcome activities, primarily through software configuration and training.
• Assist customers with deploying and adopting the Steelhead platform.
• Deliver hands-on training for internal teams and external customer users.
• Travel to customer locations across the United States to support deployments.
• Identify and implement improvements to deployment processes, tools, collaboration, and training.
• Respond promptly to customer calls, messages, and emails while providing technical support and building trusted customer relationships.

Requirements

• Strong written and verbal communication skills.
• Ability to work effectively in a collaborative, on-site environment.
• Customer-focused, curious, coachable, resilient, and motivated approach.
• Strong work ethic and ability to thrive in a fast-paced, customer-facing role.
• Willingness and ability to travel up to 30–50%.
• US work authorization is required.

Nice to have

• Experience in the manufacturing or software industry.

Culture & Benefits

• Customer-obsessed culture focused on creating strong outcomes for customers.
• Values centered on curiosity, integrity, ownership, and conviction.
• Collaborative, high-energy on-site work environment.
• Long-term career growth opportunities.
• Health, vision, and dental insurance.