Technical Services Engineer (Network Video)

Location: Tokyo, Japan; hybrid working. The role may involve occasional travel to the global headquarters in Sweden.

Company

hirify.global develops network technology solutions for video surveillance, access control, intercom, audio systems, and intelligent analytics.

What you will do

• Provide advanced after-sales and technical support to end users, resellers, partners, and distributors by phone, web portal, and chat.
• Own support cases from initial handling through resolution and closure.
• Support the regional sales office with technical and after-sales issues.
• Authorize warranty exchanges and coordinate day-to-day issues with the regional RMA partner.
• Build technical knowledge, contribute to global FAQs, and participate in team training initiatives.
• Collaborate with the global technical support team to share technical information and ideas.

Requirements

• Strong computer and networking knowledge, including TCP/IP, SIP, and video streaming technologies.
• Familiarity with switches, routers, servers, network cameras, NVRs, and IoT.
• Passion for technology, problem-solving ability, and a customer-oriented mindset.
• Excellent communication skills and a service-oriented, open-minded approach.
• Native Japanese and business-level English required for customer and global-team communication.
• International-company experience is preferred.

Culture & Benefits

• Hybrid working arrangement.
• Opportunities for international travel.
• Mental Health and Employee Assistance Program support.
• Focus on efficient work, limited overtime, and work-life balance.
• Friendly, open, collaborative, inclusive, and sustainability-focused culture.
• Stable corporate backing as part of the Canon Group while operating independently.