Technical Support Engineer (PAM)

Location: Bengaluru, India; hybrid workplace

Company

hirify.global provides an AI-powered identity platform for managing and governing human and non-human access across enterprise applications, data, and business processes.

What you will do

• Investigate and resolve customer-reported technical issues involving platform installation, operation, and maintenance.
• Collaborate with field engineers and technicians to isolate and fix product-related problems.
• Document recurring and critical issues and provide actionable feedback to Engineering and R&D.
• Create and maintain troubleshooting guides, technical documentation, and best practices.
• Build and use diagnostic tools to identify potential product issues and improve solution stability.
• Communicate with customers and internal teams to deliver timely issue resolution.

Requirements

• Bachelor’s degree with 3+ years of related experience, an advanced degree, or equivalent work experience.
• Experience in technical support or a similar customer-facing technical role supporting complex enterprise software.
• Knowledge of identity and access management concepts and technologies.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Ability to interpret technical logs and diagnostic output and apply structured troubleshooting methods.
• Strong written and verbal communication, problem-solving, analytical, customer-service, and collaboration skills.

Nice to have

• Basic knowledge of scripting or programming languages for diagnostic tool development.

Culture & Benefits

• Full-time hybrid work in Bengaluru.
• Opportunities for growth and learning in a high-growth Platform as a Service environment.
• Collaborative work focused on customer success and product improvement.
• Security and privacy awareness training during onboarding and annually thereafter.
• Ongoing adherence to information security and privacy policies and procedures.