Service Desk Analyst-L2

Location: Manyatha Embassy Business Park, Bengaluru, India

Company

hirify.global operates and modernizes mission-critical technology systems for leading businesses across multiple industries.

What you will do

• Provide customer-focused technical support through chat, email, and Microsoft Teams.
• Troubleshoot customer issues and deliver interactive solutions.
• Handle escalations in collaboration with back-office teams.
• Support customers with a concierge-level service approach.
• Build knowledge across Microsoft 365, Excel, and other technology platforms.

Requirements

• 3+ years of professional experience.
• Knowledge of Windows, Mac, or Linux operating systems.
• Help desk and customer support knowledge.
• Troubleshooting and problem-solving skills.
• Active listening skills and the ability to adapt communication to customer needs.

Culture & Benefits

• Full-time role with a flexible, supportive, and inclusive work environment.
• Training and upskilling programs with hands-on experience.
• Opportunities to earn Microsoft, Google Cloud, Azure, and other certifications.
• Mentorship and career development toward administration, escalation, architectural, or other technical roles.
• Well-being programs supporting financial, mental, physical, and social health.