Support Engineer – Enterprise Platforms (AI)

Location: Bengaluru, India

Company

hirify.global develops technology for payments, banking, and investment services, including fintech platforms for financial institutions.

What you will do

• Investigate and resolve complex production issues across application, platform, and infrastructure layers.
• Analyze logs, metrics, traces, alerts, and observability data to identify root causes and system correlations.
• Troubleshoot Kubernetes environments, including pods, services, deployments, and networking.
• Work directly with enterprise customers during real-time incidents and communicate findings to technical and non-technical stakeholders.
• Use AI-driven insights for incident detection, root cause analysis, and remediation validation.
• Improve runbooks, dashboards, alerts, and support processes while collaborating with engineering and product teams on reliability improvements.

Requirements

• 8–12 years of hands-on experience troubleshooting production or customer-facing systems.
• Practical experience with Kubernetes and containerized environments.
• Ability to interpret logs, metrics, traces, and alerts across distributed systems.
• Solid understanding of Linux, networking fundamentals, APIs, and service architectures.
• Experience in customer-facing technical support or escalation roles.
• Experience using or integrating AI tools or large language models in technical workflows.

Nice to have

• Experience with SaaS platforms, banking systems, fintech, or regulated environments.
• Familiarity with AWS, Azure, or Google Cloud.
• Exposure to Terraform, Helm, ArgoCD, or Flux.
• Experience with streaming platforms, distributed data systems, Prometheus, Grafana, Splunk, or Datadog.

Culture & Benefits

• 24/7 rotational shifts.
• Personal and professional learning opportunities.
• Inclusive and diverse work environment.
• Opportunities to contribute to the community.
• Competitive salary and benefits.