Solutions Technical Support Engineer (SaaS)

Location: Bangalore, India; hybrid work. Support may require flexibility across APAC, EMEA, and North America time zones.

Company

hirify.global provides SaaS solutions for technology value optimization, IT asset management, FinOps, cost optimization, compliance, and risk management across hybrid environments.

What you will do

• Provide technical support for hirify.global and Snow product portfolios through chat, email, phone, and screen-sharing sessions.
• Diagnose, troubleshoot, and resolve complex application, infrastructure, database, and connectivity issues in customer environments and internal labs.
• Manage and prioritize support cases according to service-level targets, providing clear and regular customer updates.
• Collaborate with global support, Product Management, and Engineering teams on defects, product gaps, enhancement requests, and troubleshooting practices.
• Create, maintain, and publish Knowledge Base articles to improve resolution speed and prevent recurring issues.
• Participate in internal meetings, training, and knowledge-sharing initiatives.

Requirements

• At least 2 years of experience in technical support, Application Support, or Application Management.
• Bachelor’s degree in Computer Science or a related field.
• Strong analytical, problem-solving, communication, collaboration, and case-prioritization skills.
• Hands-on administration, configuration, and troubleshooting experience with Windows, Linux, and Unix systems, including Windows Server and Active Directory.
• Proficiency in SQL troubleshooting, networking, secure data communication, firewall rules, port configurations, virtualization, and hybrid cloud/on-premise environments.
• Working knowledge of Microsoft technologies, including Microsoft 365, and experience creating and improving technical Knowledge Base content.

Nice to have

• Experience with Software Asset Management, Microsoft 365 administration, cloud technologies, or AI-supported SaaS solutions.
• Experience deploying and managing inventory agents and connectors across Windows, macOS, Linux, VMware, and Citrix.
• Exposure to ServiceNow, Salesforce, Adobe, Oracle, Google Workspace, IBM BigFix, or Microsoft IIS.
• Basic Linux command-line experience.

Culture & Benefits

• Hybrid work in Bangalore within a globally diverse support organization.
• Collaboration with support teams across global regions and exposure to modern SaaS, cloud, and hybrid IT technologies.
• Equal-opportunity and diversity-focused workplace.
• Accommodation support is available for candidates who require it.