Solutions Technical Support Engineer

Location: Bangalore, India; hybrid work arrangement with flexibility to support customers across APAC, EMEA, and North America time zones.

Company

hirify.global provides SaaS solutions for technology value optimization, helping organizations manage technology spend, compliance, risk, and hybrid IT environments.

What you will do

• Provide technical support for hirify.global and Snow product portfolios through chat, email, phone, and screen-sharing sessions.
• Diagnose and resolve complex application, infrastructure, and customer-environment issues, including root-cause analysis and performance troubleshooting.
• Deploy and manage inventory agents and connectors across Windows, macOS, Linux, VMware, and Citrix environments.
• Manage case priorities and customer communications in line with defined service-level targets.
• Collaborate with global support, Product Management, and Engineering teams on defects, product gaps, enhancements, and troubleshooting practices.
• Create and maintain Knowledge Base articles and contribute to internal training and knowledge-sharing initiatives.

Requirements

• At least 2 years of experience in technical support, Application Support, or Application Management.
• Bachelor’s degree in Computer Science or a related field.
• English proficiency sufficient for clear verbal, written, and listening communication with different audiences.
• Hands-on administration, configuration, and troubleshooting experience with Windows, Linux, and Unix systems.
• Knowledge of secure data communication, firewall rules, port configurations, SQL queries, Windows Server, Active Directory, virtualization, networking, and hybrid cloud/on-premises environments.
• Experience creating, maintaining, and improving technical Knowledge Base content, with strong analytical, prioritization, and collaboration skills.

Nice to have

• Linux command-line experience and Software Asset Management knowledge.
• Microsoft 365 configuration and administration experience.
• Experience supporting SaaS solutions involving cloud technologies or AI.
• Exposure to ServiceNow, Salesforce, Adobe, Oracle, Google Workspace, IBM BigFix, or Microsoft IIS.

Culture & Benefits

• Work within a globally diverse support organization serving customers and partners worldwide.
• Collaborate with regional and global teams across multiple time zones.
• Participate in internal meetings, training sessions, and knowledge-sharing programs.
• hirify.global supports an equitable and inclusive workplace and provides accommodations for candidates who require them.