Customer Support Specialist EMEA - German Market

Location: Remote, but candidates must be based in Spain. Available locations include Seville, Madrid, Malaga, Toledo, Valencia, and Barcelona. Working hours are 10:00–19:00 with a one-hour break.

Salary: €19,000–€23,000 annually.

Company

hirify.global provides social media management tools that help users and businesses manage their social media activity.

What you will do

• Provide high-quality customer support through chat and resolve questions about the platform.
• Explain platform benefits and recommend suitable plans for different customer scenarios.
• Collect customer feedback and proactively suggest platform improvements.
• Manage incident reports and support requests from internal departments.
• Create and update support resources for enterprise tools together with colleagues and other departments.

Requirements

• Must be based in Spain.
• Previous experience in customer support or a similar customer service role.
• Fluent or advanced German and English.
• User-focused communication style with active listening, empathy, and patience.
• Strong self-management, organization, time management, multitasking, and incident-resolution skills.
• Ability to collaborate across teams and departments.

Nice to have

• Degree in digital marketing or a similar field.
• Knowledge of digital marketing.
• Basic programming knowledge.
• Advanced Spanish.

Culture & Benefits

• Fully remote work environment with processes designed for remote collaboration.
• Necessary equipment is provided for the home workspace.
• Annual team meetups.
• Professional development guidance and support.
• Language lessons, including English, Spanish, French, German, Portuguese, and Italian.

Hiring process

• First 30-minute interview with Talent Acquisition and Onboarding.
• Second one-hour interview with the Customer Support Manager.
• A short German language test may be conducted if needed.