Scientific Support Specialist (Scientific Software)

Location: Fully remote; working hours aligned with standard US or EU business hours depending on regional location and customer coverage.

Compensation: Latin America: $25,000–$40,000 plus bonus; Eastern Europe: €30,000–€45,000 plus bonus.

Company

hirify.global builds a unified R&D platform that helps chemists, materials scientists, and biologists accelerate the discovery and development of new products.

What you will do

• Own steady-state support for a portfolio of SMB and designated mid-market customers.
• Triage, investigate, and resolve inbound tickets involving platform behavior, configurations, and data.
• Communicate clearly and proactively with customers while following issues through to closure.
• Prepare actionable escalations for engineering and surface recurring bugs and systemic friction points.
• Collaborate with Scientific Implementations and Engineering on account continuity and workflow improvements.
• Monitor account health, document resolutions, and improve support processes and tooling.

Requirements

• B.S. or higher in chemistry, materials science, biology, chemical engineering, or a related field, or equivalent scientific or technical experience.
• Ability to troubleshoot platform behavior, configuration issues, and data problems.
• Comfort working with data in Excel or similar tools and using scientific or technical software such as ELNs, LIMS, instrument software, or data analysis tools.
• Strong written and verbal English communication skills are required.
• Availability to work standard US or EU business hours based on regional location and assigned customer coverage.
• Strong attention to detail, independent work habits, and a customer-first approach.

Nice to have

• Hands-on laboratory experience or experience in a customer-facing, support, or technical consulting role.
• Professional experience using Gen AI or LLM tools such as Claude, ChatGPT, or Copilot.
• Familiarity with Jira, Linear, or similar ticketing and workflow tools.
• Python or scripting experience for data investigation or processing.
• Experience with structured spreadsheets, databases, ELNs, LIMS, or multiple scientific domains.

Culture & Benefits

• Fully remote work with hours aligned to US or EU business hours.
• Competitive local-market compensation with performance bonus.
• Health benefits according to local regulations and market norms.
• Paid time off and public holidays according to local standards.
• Direct mentorship, meaningful ownership, and opportunities to influence the product and support organization.