Manager Service Operations (Managed Networks)

Location: Melbourne, with three days in the office and two days remote or from home

Company

hirify.global is an Australian telecommunications company providing mobile, broadband, and digital services.

What you will do

• Lead Service Centre operations, training, and team development.
• Build a high-performance culture focused on customer satisfaction, accountability, and continuous improvement.
• Ensure operational deliverables meet customer expectations and company policies.
• Review policies and procedures to streamline processes, reduce costs, and improve customer outcomes.
• Coordinate resources across service teams and conduct performance reviews with development planning.
• Resolve complex customer issues and participate in service governance and operational reviews.

Requirements

• Experience in operational leadership within a customer-focused environment.
• Experience supporting enterprise customers in a managed service provider or large IT services organisation.
• Ability to apply ITIL practices across Incident, Request, Problem, and Knowledge Management.
• Strong understanding of managed network service operations for enterprise and government customers.
• Strong judgment, problem-solving, performance analysis, and process improvement skills.
• Ability to build relationships across business units and promote customer focus, innovation, and productivity.

Culture & Benefits

• Flexible hybrid working arrangements.
• Competitive remuneration, colleague discounts, and an $80 monthly credit.
• Additional paid Connected days and up to 16 weeks of inclusive parental leave.
• Colleague-led diversity networks and inclusion initiatives.
• 24/7 counselling and wellbeing support services.