Customer On-Site

Location: On-site in Mechanicsburg, Pennsylvania, United States
Schedule: Monday–Friday, 7:00 AM–3:00 PM

Compensation: $24–$27 per hour plus performance-based incentives

Company

hirify.global connects and supports frontline workers and client operations in warehouse and manufacturing environments.

What you will do

• Serve as the primary point of contact between workers, site supervisors, and hirify.global's internal operations teams.
• Build relationships with workers and client stakeholders while providing timely updates, feedback, and support.
• Coordinate worker onboarding, interviews, introductions, first-day check-ins, scheduling, vetting, and drug testing.
• Support workers with clock-ins, pay questions, performance feedback, and issue escalation.
• Manage shift schedules, staffing coverage, PPE distribution, incident handling, and operational escalations.
• Identify account growth and wallet expansion opportunities.

Requirements

• High school diploma or equivalent required; an associate's or bachelor's degree is preferred.
• 1–2+ years of experience in operations or customer-facing work, including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
• Strong interpersonal, verbal, and written communication skills, with the ability to communicate bilingually.
• Professional, polished, warm, and approachable manner in customer-facing environments.
• Ability to coach workers, enforce standards, stay organized, solve problems proactively, and manage multiple priorities.
• Comfort working in a fast-paced warehouse or manufacturing environment.

Culture & Benefits

• Competitive hourly base pay with performance-based incentives.
• Incentives are tied to attendance, shift completion, and overall account health.
• Direct involvement in on-site workforce operations and client service delivery.