Application Customer Support (AI)

Location: On-site in Portland, Oregon; the posting also lists Lake Oswego, Oregon. Schedule: Monday–Friday, 6:00 a.m.–3:00 p.m., 7:00 a.m.–4:00 p.m., or 8:00 a.m.–5:00 p.m. Pacific Time. Travel requirement: 0%.

Salary: $19.62–$24.52 per hour.

Company

hirify.global develops technology solutions for construction, transportation, and other industries to improve how people build, move, and work.

What you will do

• Troubleshoot and resolve complex technical issues across Vista, Spectrum, and ProContractor accounting and project management solutions.
• Work directly with clients to diagnose issues and deliver real-time resolutions.
• Use AI-powered tools, SQL queries, reporting tools, and spreadsheets to identify root causes and verify data integrity.
• Build and refine AI-driven knowledge content to support users and automate common resolutions.
• Collaborate with global support teams and participate in international on-call rotations.

Requirements

• Strong experience diagnosing technical software issues and analyzing underlying data with SQL and reporting tools.
• Customer-service orientation with strong listening, communication, and de-escalation skills.
• Practical understanding of AI agents and AI-powered tools, with a proactive approach to process efficiency.
• Bachelor’s degree in business, accounting, computer science, or equivalent professional experience.
• Strong organizational and time-management skills, including the ability to explain complex technical concepts to diverse audiences.
• Ability to work on-site in Portland, Oregon, during Pacific Time business hours.

Nice to have

• Experience with Vista, Spectrum, or ProContractor construction accounting software.
• Background in construction, financial, or ERP software industries.
• Experience writing technical knowledge-base articles or prompt-engineering content for AI support tools.

Culture & Benefits

• Work on technology intended to make construction and other industries faster, safer, and more sustainable.
• Collaborative and supportive work environment centered on belonging, innovation, and growth.
• Ownership-oriented culture that encourages initiative and proactive problem-solving.
• Medical, dental, vision, life, and disability benefits.
• Time-off and retirement plans, with additional programs such as paid parental leave and an employee stock purchase plan.

Hiring process

• Submit an online application through the job posting.
• Applications are accepted on an ongoing basis until the position is filled.