Lead Generation Specialist (Inbound Chat)

Location: Cebu, Philippines

Company

Bluehost provides an all-in-one platform with hosting, tools, performance, and support to help small businesses grow online.

What you will do

• Engage with inbound leads, current customers, chats, and referrals to identify goals and sales opportunities.
• Qualify customer needs, purchase intent, and readiness to buy, then route high-value SQLs to Account Executives.
• Turn product and technical questions into consultative sales conversations by recommending relevant solutions.
• Conduct account reviews to identify upsell, cross-sell, and expansion opportunities.
• Collaborate with Account Executives, Sales Leadership, Customer Success, and internal teams to ensure effective handoffs.
• Maintain accurate CRM records and meet goals for response time, qualification quality, conversion, and pipeline generation.

Requirements

• At least 1 year of sales experience and a record of working toward sales objectives.
• Required experience in a chat-based environment, specifically Chat LOB.
• Clear communication, active listening, and the ability to build trust with diverse customers.
• Consultative approach with the ability to uncover needs and recommend suitable solutions.
• Organization, attention to detail, accurate CRM management, and strong follow-through.
• Collaborative, coachable, customer-focused approach in a fast-paced environment.

Culture & Benefits

• Focus on work-life balance, diversity, inclusion, and belonging.
• Learning and development opportunities, mentoring, and exposure to different areas of the business.
• More than 20 affinity groups supporting connection across the global workforce.
• Competitive HMO benefits with PHP 200,000 MBL and two free dependents upon regularization.
• Punctuality bonus and generous vacation policy.