Platform Experience Manager (AdTech)

Location: United States; remote

Company

hirify.global provides advertising software for brands across Connected TV, web, and mobile, with a focus on performance marketing and measurable campaign results.

What you will do

• Intake, triage, and resolve customer technical inquiries through Intercom, email, and Zoom.
• Reproduce and document bugs and complex platform issues, escalating them to Engineering when needed.
• Manage communication around customer-impacting incidents from initial report through resolution.
• Represent customer needs throughout product planning, releases, and roadmap discussions.
• Own the customer side of product launches, including beta feedback, release preparation, and customer communications.
• Partner with Product, Product Marketing, Engineering, Revenue, and Enablement teams to improve adoption and platform quality.

Requirements

• 3+ years of experience in a customer-facing technical role such as technical support, solutions engineering, platform enablement, or customer success.
• Prior experience in AdTech or performance marketing.
• Ability to troubleshoot complex platform issues, triage bugs, and communicate technical concepts to technical and non-technical audiences.
• Clear and effective verbal and written communication skills.
• Strong cross-functional collaboration skills across Product, Engineering, Revenue, and Enablement.
• Ability to manage a high volume of concurrent issues and projects with attention to detail and follow-through.

Culture & Benefits

• People-first culture centered on trust, ambition, quality, radical honesty, and compassionate leadership.
• Remote work arrangement for the United States-based role.
• AI is used to improve efficiency and streamline workflows while maintaining a people-first approach.
• Opportunity to work at a company recognized by Ad Age as one of the Best Places To Work in 2026.