Customer Success Manager (Advertising)

Location: Remote within the United States; availability is required during Quora coordination hours, Monday–Friday, 9am–3pm Pacific Time.

Base salary: $74,161–$143,260 USD annually, plus equity and benefits. On-target earnings: $105,945–$204,657 USD annually, plus equity and benefits.

Company

Quora operates a global knowledge-sharing platform and Poe, a platform for discovering and using AI language models; this role supports Quora.

What you will do

• Manage a diverse portfolio of advertising clients autonomously and own the customer experience.
• Provide strategic guidance and identify account opportunities to support revenue growth.
• Troubleshoot campaign delivery, optimization, technical, and account-related questions.
• Lead quarterly business reviews, campaign wrap-up presentations, and regular advertiser check-ins.
• Share campaign learnings and best practices with internal and external stakeholders.
• Forecast and track key account data for internal projections.

Requirements

• At least 5 years of experience managing advertising campaigns on the client or publisher side, preferably including search and social campaigns.
• Experience managing enterprise-level clients and operating in the North American market.
• Strong verbal, written, and listening communication skills, including the ability to work with C-level stakeholders and respectfully challenge strategic decisions.
• Hands-on experience planning, managing, and optimizing performance campaigns and translating analytics into actionable recommendations.
• Ability to work with beta products, troubleshoot technical and account issues, self-start, overcome barriers, and collaborate in a fast-paced environment.
• Availability for meetings and impromptu communication during 9am–3pm Pacific Time, Monday–Friday, is required.

Nice to have

• Experience with Salesforce and Apollo.
• Experience running paid advertising campaigns on Meta, LinkedIn, Reddit, Google, or Pinterest.

Culture & Benefits

• Remote-first work environment with a culture of transparency, idea-sharing, experimentation, and collaboration.
• Medical, dental, and vision coverage.
• Equity refreshers and remote work reimbursement.
• Paid time off and employee assistance programs.
• Benefits are country-specific and may vary.

Hiring process

• Applications are accepted on an ongoing basis.
• Final candidates undergo identity verification and a comprehensive background check before onboarding.