Outbound Performance & Client Success Lead (Cold Email)

Location: Remote from Colombia, Mexico, Brazil, Costa Rica, or Jamaica; U.S. time zone overlap required

Company

hirify.global is hiring for a client operating a fast-growing outbound agency focused on cold email campaigns and qualified lead generation.

What you will do

• Manage 20–30 active client accounts, lead check-ins and performance reviews, and own retention and account health.
• Oversee cold email campaign setup, including domains, inboxes, deliverability, targeting, sequencing, and messaging.
• Monitor reply rates, inbox placement, sender reputation, campaign health, qualified meetings, and pipeline contribution.
• Diagnose underperforming campaigns and improve targeting, personalization, copy, subject lines, calls to action, offers, and sequences.
• Coordinate with outreach and technical teams to resolve deliverability and infrastructure issues.
• Build SOPs, playbooks, dashboards, and repeatable workflows using AI and automation to support operational scaling.

Requirements

• Experience managing client accounts in a cold email agency, outbound lead generation agency, or outbound-focused startup.
• Hands-on knowledge of cold email, deliverability, inbox placement, sender reputation, and outbound infrastructure.
• Proven ability to diagnose and improve underperforming outbound campaigns, including targeting, personalization, messaging, and sequences.
• Strong cold email copywriting, analytical, troubleshooting, client communication, and account-prioritization skills.
• Experience with outbound tools, automation platforms, CRMs, reporting dashboards, and AI tools for outbound operations.
• Excellent written and verbal English communication and availability during U.S. time zone overlap required.

Nice to have

• Experience managing more than 20 client accounts simultaneously.
• Startup or high-growth agency experience.
• Experience creating SOPs, playbooks, and operational systems.
• Familiarity with Instantly, Smartlead, Clay, Apollo, HubSpot, Zapier, Make, or deliverability monitoring tools.

Culture & Benefits

• High-ownership role with direct impact on client outcomes, retention, pipeline, and revenue.
• Direct collaboration with founders, leadership, outreach specialists, and technical teams.
• Opportunity to shape delivery systems inside a scaling startup.
• Remote flexibility and long-term growth potential.

Hiring process

• Initial screening call.
• Spark Hire video interview followed by a founder interview.
• Final discussion, offer, and onboarding.