Customer Success Manager (DevSecOps)

Location: Remote, United States

Company

hirify.global provides an intelligent orchestration platform for DevSecOps, helping organizations improve developer productivity, operational efficiency, security, compliance, and software delivery.

What you will do

• Lead structured Accelerator programs from discovery through measurement by defining outcomes, baselines, milestones, collaboration backlogs, and documented results.
• Advise enterprise customers on hirify.global adoption, DevSecOps best practices, Git workflows, continuous integration, and continuous deployment.
• Own a portfolio of strategic customers and drive adoption, retention, expansion, and satisfaction through ongoing technical and strategic engagement.
• Create Customer Success Plans with customer goals, key performance indicators, and progress tracking.
• Serve as the primary hirify.global liaison, coordinating questions, issues, and escalations with Support, Product Management, Sales, Engineering, and Professional Services.
• Design and deliver technical enablement programs, workshops, asynchronous guidance, and account escalation support while analyzing usage and maturity signals.

Requirements

• Practical understanding of Git, branching strategies, modern software development lifecycles, continuous integration, continuous deployment, and DevSecOps practices.
• Experience guiding technical or architectural decisions in complex enterprise environments.
• Experience facilitating technical workshops, enablement programs, and structured customer adoption initiatives.
• Background in customer success, post-sales, or professional services focused on adoption, retention, and customer satisfaction.
• Ability to manage a customer portfolio, handle escalations, coordinate cross-functional stakeholders, and translate business outcomes into actionable success plans.
• Strong communication, presentation, organizational, analytical, and project management skills; flexibility to travel as needed according to company policy.

Culture & Benefits

• All-remote and asynchronous work across time zones.
• Flexible paid time off.
• Benefits supporting health, finances, and well-being.
• Equity compensation and an employee stock purchase plan.
• Growth and Development Fund, parental leave, and Team Member Resource Groups.