Senior Customer Success Manager (Salesforce)

Location: Fully remote within the United States; candidates must be based in Texas, Wisconsin, Illinois, South Dakota, Colorado, Washington, Idaho, or California and have U.S. work eligibility. Approximately 20% customer-facing travel is expected, typically 1–2 trips per month lasting 2–3 days.

Salary: $130,000–$160,000 per year, depending on experience.

Company

hirify.global helps organizations in regulated industries modernize and secure Salesforce development, release, and change-management processes.

What you will do

• Own a portfolio of strategic and technically complex enterprise customers, driving adoption, value realization, renewal readiness, and growth.
• Build relationships with Salesforce, DevOps, engineering, platform, security, and executive stakeholders.
• Assess Salesforce development lifecycles and DevOps practices, identifying technical barriers, process gaps, risks, and improvement opportunities.
• Lead technical and strategic discovery, create success plans, and connect platform adoption to measurable business and engineering outcomes.
• Diagnose customer risks, lead recovery plans, and coordinate Solutions Engineering, Support, Professional Services, Product, Engineering, Sales, and leadership resources.
• Guide implementations, upgrades, process changes, and evolving Salesforce environments while bringing customer insights back to Product and Engineering.

Requirements

• 7+ years of relevant experience in Customer Success, Technical Account Management, Solutions Engineering, Salesforce consulting, Professional Services, DevOps, or enterprise technology roles.
• 3+ years supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, cloud platforms, or similar software.
• Strong understanding of Salesforce development and deployment concepts, modern DevOps, CI/CD, software development lifecycles, testing, release management, security, and governance.
• Working knowledge of Git and source control concepts, including branches, commits, merges, pull requests, and repositories.
• Experience engaging senior technical stakeholders, managing enterprise accounts and customer risk, and coordinating cross-functional initiatives.
• U.S. work eligibility and residence in one of the specified U.S. states are required.

Nice to have

• Experience supporting Fortune 500 or similarly complex organizations.
• Experience in financial services, healthcare, government, or other regulated industries.
• Familiarity with engineering performance concepts and DORA metrics.

Culture & Benefits

• Fully remote work within the United States.
• Regular in-person customer visits to build relationships and support strategic initiatives.
• Collaboration across Solutions Engineering, Support, Professional Services, Product, Engineering, Sales, Renewals, and leadership.