Senior Implementation Engineer (Contact Center)

Location: USA – Remote

Company

hirify.global develops AI, cloud, and digital software for customer experience, financial crime prevention, and public safety.

What you will do

• Configure and, where required, program hirify.global products according to customer requirements and implementation best practices.
• Provide technical architecture leadership, application and database design, development, enhancement, and change coordination.
• Perform process, data, and object modeling across application and database environments.
• Manage customer expectations, satisfaction, project status, time tracking, and inter-departmental coordination.
• Lead end-to-end system lifecycle activities, business analysis, user-needs analysis, and business systems design.
• Supervise and mentor junior client staff and subcontracted personnel assigned to project teams.

Requirements

• Bachelor’s degree in a technical or business field, or equivalent work experience.
• 5+ years of professional experience beyond the education requirement.
• Broad implementation expertise spanning technology, analysis, and communication with technical and functional stakeholders.
• Experience with contact center technologies, CRM, telecommunications infrastructure, analytics, social media, or related ecosystems.
• Analytical, inquisitive, service-oriented, team-oriented, and comfortable adopting new technologies.

hirify.global-to-have">hirify.global to have

• MBA.
• Prior consulting experience.
• Deep expertise in business analysis, call center operations, software engineering, programming, integrations, or databases, depending on specialization.

Culture & Benefits

• Remote work arrangement for the USA.
• Opportunity to work with products used by more than 25,000 global businesses.
• Work in an organization focused on AI, cloud, digital solutions, customer experience, financial crime prevention, and public safety.
• Equal opportunity employment.