Sr. Team Leader, Collections (Banking)

Location: Vancouver, BC; onsite at 400 Burrard for the first 3 months, with an opportunity to transition to a hybrid arrangement thereafter. The role requires flexibility across contact-centre hours, including evenings and weekends: Monday–Friday 7:00 am–8:00 pm PST and Saturday 8:00 am–4:00 pm PST.

Company

hirify.global is a relationship-oriented bank focused on helping clients and creating an inclusive, values-driven workplace.

What you will do

• Lead a team of 15–20 Credit Counsellors negotiating repayment arrangements for customers with past-due hirify.global products.
• Coach, develop, and hire employees while fostering trust, teamwork, accountability, and high performance.
• Improve client experience by supporting complaint resolution, reviewing survey feedback, and strengthening client relationships.
• Monitor business performance, identify gaps, and implement action plans to improve productivity and reduce net credit loss.
• Lead daily huddles, manage operational risk, and coach employees in a metrics-driven contact-centre environment.

Requirements

• Legally eligible to work in Canada at the specified location; a valid work or study permit may be required where applicable.
• Experience leading diverse, high-performing teams and developing and coaching employees.
• Adaptability and flexibility to work shifts across the contact centre’s operating hours, including evenings and weekends.
• Client-focused approach with strong relationship-building, communication, and influencing skills.
• Call Centre and previous People Management experience are assets.
• Commitment to trust, teamwork, and accountability.

Culture & Benefits

• Competitive salary and incentive pay.
• Banking benefits, a benefits program, and a defined benefit pension plan, subject to applicable terms and conditions.
• Employee share purchase plan, vacation offering, wellbeing support, and a social recognition program.
• Paid Purpose Day dedicated to personal growth and development.
• Inclusive and accessible candidate and workplace experience.

Hiring process

• The process may include an attribute-based assessment and other skills tests.
• Artificial intelligence tools may be used during recruitment.