Sr. Manager, CX Research

Location: Hybrid, New York City, United States. Candidates must have permanent U.S. work authorization; U.S. visa sponsorship is not available. Occasional travel of up to 10% may be required, with some flexibility to collaborate across global time zones.

Annual base salary: $124,400–$207,400. Tampa, Florida salary range: $111,900–$186,500.

Company

hirify.global develops pharmaceutical and healthcare products and operates a global digital and technology organization.

What you will do

• Design, execute, and analyze qualitative and quantitative research, usability studies, experiments, and surveys end to end.
• Apply behavioral science and telemetry analysis to understand colleague workflows, sentiment, adoption barriers, and readiness for AI tools.
• Translate research findings into product recommendations, change-management strategies, communication plans, and adoption roadmaps.
• Integrate AI tools into research workflows and evaluate AI prototypes, synthetic personas, digital twins, and AI-powered products.
• Partner with product managers and engineering teams to prioritize features, define experience indicators, and advocate for customer-centric solutions.
• Manage multiple projects, mentor junior researchers, and build relationships with senior stakeholders while promoting ethical AI practices.

Requirements

• Bachelor's or Master's degree in Human-Centered Design, Psychology, Market Research, or a related quantitative or statistical field.
• At least 7 years of CX, UX, or product research experience with a Bachelor's degree, or 5 years with a Master's degree.
• Proficiency in qualitative research, experimentation, usability methods, experimental design, power analysis, and significance testing.
• Hands-on experience with Python or R, usability-testing platforms such as UserZoom, and research or statistical tools such as Qualtrics, SPSS, or Medallia.
• Experience integrating AI into research workflows, including emerging methods such as synthetic personas and digital twins.
• Permanent U.S. work authorization is required; U.S. work visa sponsorship is not available.

Nice to have

• Experience applying behavioral insights to product design.
• Experience researching technology adoption, workplace change, or employee experience in a large enterprise.
• Experience evaluating and performing QA for AI-powered products or features.
• Strong project management, cross-functional leadership, communication, and stakeholder engagement skills.

Culture & Benefits

• Hybrid work arrangement in New York City.
• Annual bonus target of 17.5% of base salary and eligibility for a share-based long-term incentive program.
• 401(k) matching and an additional retirement savings contribution.
• Paid vacation, holidays, personal days, caregiver, parental, and medical leave.
• Medical, prescription drug, dental, and vision coverage.