Sr. Manager, CX Research

Location: United States — New York — New York City. Permanent U.S. work authorization is required; U.S. work visa sponsorship is not available.

Annual base salary: $124,400–$207,400. Tampa, Florida salary range: $111,900–$186,500. Eligible for a 17.5% bonus target and share-based long-term incentive program.

Company

hirify.global is a global pharmaceutical company with a Digital & Technology organization focused on colleague-centric product development.

What you will do

• Design, execute, and analyze qualitative and quantitative research studies, experiments, and usability tests end to end.
• Translate customer and colleague findings into actionable product design and development recommendations.
• Integrate AI tools into study design, data collection, analysis, and synthesis while maintaining research rigor.
• Use behavioral and telemetry data to understand workflows and identify pain points.
• Collaborate with product managers and engineering teams to prioritize features based on user impact and KPIs.
• Manage concurrent research projects, mentor junior researchers, and build relationships with senior stakeholders.

Requirements

• Bachelor’s degree with 7+ years of CX, UX, or product research experience, or a master’s degree with 5+ years of experience.
• Strong proficiency in qualitative research, experimentation, usability methods, experimental design, power analysis, and significance testing.
• Hands-on experience independently planning, conducting, and analyzing research without external vendors.
• Experience using Python or R for behavioral and telemetry analysis, plus usability-testing, survey, or statistical software.
• Experience integrating AI into research workflows and working in agile product development environments.
• Proficiency with UserZoom, Qualtrics, Medallia, or similar platforms.

Nice to have

• Experience applying behavioral insights to product design.
• Strong project management, cross-functional leadership, communication, and stakeholder engagement skills.

Culture & Benefits

• Full-time employment within hirify.global Digital & Technology.
• 401(k) plan with hirify.global matching contributions and an additional retirement savings contribution.
• Paid vacation, holidays, personal days, caregiver/parental leave, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Relocation assistance may be available based on business needs and eligibility.