Senior User Researcher (AI)

Location: Hybrid in Bellevue, Washington or Menlo Park, California, United States

Salary: $173,000–$248,400 per year

Company

Snowflake provides a data cloud platform and is developing AI-native capabilities for the agentic enterprise.

What you will do

• Partner with product, design, engineering, and marketing leads to set customer-focused priorities.
• Build deep expertise in customer needs, product areas, and business objectives.
• Lead qualitative and quantitative research, selecting methods and rigor appropriate to each decision.
• Use research findings and product usage data to identify opportunities and determine what should change.
• Support product and go-to-market decisions, resolve tradeoffs, build alignment, and carry decisions through launch and adoption.
• Apply AI deliberately in research while maintaining high standards for the quality of results.

Requirements

• 5+ years of industry user research experience, including examples of research-driven decisions and resulting customer or business outcomes.
• Deep experience with qualitative and quantitative research methods, including explaining method selection, limitations, and evidence quality.
• Experience building trust with cross-functional leaders and guiding difficult product or go-to-market tradeoffs.
• Experience connecting customer needs with product and business goals and identifying previously unrecognized opportunities.
• Experience combining product usage data with primary research.
• Practical experience applying AI in research and sound judgment about where to use it.

Culture & Benefits

• Fast-growing environment focused on challenging conventional thinking and accelerating innovation.
• Collaborative work across product, design, engineering, and marketing functions.
• Employees are expected to follow confidentiality and security standards for sensitive customer data.