Customer Success Manager III (Cybersecurity)

Location: Canberra, Australia

Company

hirify.global develops Network Detection and Response solutions that provide visibility, threat detection, investigation, and remediation across hybrid infrastructure.

What you will do

• Analyze customer requirements and guide customers toward high-value applications of the NDR platform.
• Lead onboarding, enablement, recurring customer meetings, working sessions, and business reviews.
• Develop Customer Success Plans, assess customer health and maturity, and improve engagement strategies.
• Support contract renewals, identify expansion opportunities, and coordinate with Sales and Channel Partners.
• Assess customer needs and coordinate Professional Services, advanced training, community adoption, and self-service capabilities.
• Represent customer needs across Sales, Marketing, Product, Support, and development teams, contributing to roadmap priorities.

Requirements

• Four-year college degree, preferably in management information systems, information technology, or another technical field.
• Strong verbal and written communication, collaboration, multitasking, attention to detail, and independent judgment.
• Basic knowledge of networking principles across OSI layers 2–4 and application protocols including HTTP, TNS/TDS, CIFS, NFS, and DNS.
• Experience working with Channel Partners and proficiency with Salesforce.com or a similar CRM.
• Intermediate Microsoft Excel skills, including formulas and basic data manipulation and analysis.

Nice to have

• Project management experience.
• Experience interpreting data using the hirify.global platform.
• Enterprise IT application or networking support experience.

Culture & Benefits

• Values include purpose-driven work, integrity, resourcefulness, innovation, and shared success.
• Hybrid and remote work models are available.
• Benefits may include health, dental, and vision coverage, flexible PTO, sick time, federal holidays where applicable, and paid volunteer time.
• Educational reimbursement, discretionary bonus eligibility for non-commissioned positions, and retirement or pension contributions may be available.
• Additional benefits may include parental leave, pet insurance, flexible spending accounts, and employee assistance programs where applicable.