Technology Operations Analyst

Location: Overland Park, Kansas, USA; eligible for hire in select U.S. locations

Salary: USD 86,520–105,000 per year

Company

hirify.global provides commercialization services, products, and technology solutions for the life sciences and healthcare industries.

What you will do

• Lead request intake, prioritization, routing, decision tracking, and governance for Deployment Solutions IT.
• Design and maintain SOPs, playbooks, support procedures, knowledge resources, and ServiceNow content.
• Gather technology requirements for client onboarding and client-driven changes.
• Coordinate readiness reviews, handoffs, communications, and transitions to support.
• Develop change communications, training plans, launch-readiness materials, and adoption support.
• Measure usage, adoption, feedback, self-service effectiveness, ticket deflection, and onboarding outcomes.

Requirements

• Bachelor’s degree in business, information technology, operations, communications, healthcare administration, or a related field; equivalent experience may be considered.
• 5+ years of experience in technology business analysis, operations, change management, client onboarding, service delivery, process improvement, or application management operations.
• 3+ years of experience documenting processes, facilitating requirements, managing stakeholder communications, and coordinating UAT or readiness activities.
• Strong written communication, facilitation, organization, and stakeholder management skills.
• Experience with Microsoft Office, Excel, PowerPoint, Teams, SharePoint, process documentation tools, ServiceNow, and knowledge management or collaboration platforms.
• Ability to modernize and scale operations through artificial intelligence, automation, workflow optimization, and digital enablement.

Nice to have

• Experience in life sciences or healthcare.
• Experience with offshore teams, shared services, managed service providers, or distributed support organizations.
• Experience supporting cross-functional IT, Finance, Compliance, Operations, and client-facing initiatives.
• Experience with software implementations, technology deployments, or organizational change initiatives.

Culture & Benefits

• Full-time position with a standard work week and periodic flexibility for implementation support, client onboarding, or offshore coordination.
• Travel of 0–10% may be required based on business needs.
• Work is performed in an office environment with periods of sitting, standing, walking, and frequent interruptions.
• Commitment to patient-centered work, client experience, inclusion, professional development, innovation, and collaboration.
• Competitive salary and benefits are provided for U.S. employees.