IT Support Specialist

Location: Remote - Philippines

Salary: $10.50–$12.50 per hour, plus stock and health, dental, and vision coverage.

Company

hirify.global helps aesthetic entrepreneurs build profitable, independent practices and supports more than 700 practices through a global, remote-first operation.

What you will do

• Own the access request queue from intake and manager approval validation through provisioning and closure.
• Serve as the primary point of contact for company-wide IT help desk requests.
• Manage employee onboarding and offboarding, including account provisioning, deprovisioning, and device setup.
• Build and maintain IT runbooks and documentation that reduce recurring ticket volume.
• Improve access provisioning and ticket resolution times while maintaining audit-ready records.
• Partner with Technical Operations, People, and Finance to identify policy gaps, systemic issues, tooling improvements, and unusual access patterns.

Requirements

• Hands-on experience with workplace IT operations, including ticketing systems, device management or MDM tools, identity and access management, and cloud infrastructure.
• Strong judgment when handling ambiguous or sensitive access requests, with appropriate escalation when needed.
• Experience converting repeated manual work into documentation or processes that reduce future ticket volume.
• Ability to independently own an IT queue with minimal oversight and proactively surface risks.
• Clear, calm communication with non-technical colleagues, especially during service disruptions.

Nice to have

• Experience supporting SOC2 or HIPAA certification readiness.
• Interest in progressing toward a senior IT or security operations role.

Culture & Benefits

• Real ownership of IT operations at a fast-growing company.
• Exposure to a modern SaaS infrastructure stack.
• Opportunity to contribute directly to SOC2 and HIPAA certification readiness.
• Competitive hourly compensation and stock.
• Health, dental, and vision coverage.
• Values centered on ownership, generosity, speed with care, simplification, and continuous learning.