Senior Manager, Customer & Commercial Operations (AI)

Location: Remote within the U.S.; occasional travel for team offsites and customer engagements.

Salary: $145,000–$175,000 base salary per year, depending on experience and alignment with role expectations.

Company

hirify.global partners with entrepreneurs and healthcare leaders to launch and scale companies in digital health and artificial intelligence. Optain develops software and hardware that use the eye as a window into systemic health, combining retinal imaging with AI and machine learning for frontline care.

What you will do

• Own the camera supply chain from manufacturing partners through customer deployment and device activation.
• Forecast hardware demand against the sales pipeline and coordinate delivery with new commercial agreements.
• Build and operate the US camera service function, including repairs, replacements, loaner units, and uptime standards.
• Partner with sales on commercial terms, draft and redline contracts, coordinate outside counsel, and drive agreements through signature.
• Design contracting structures for health systems, provider groups, and independent practices, including pilots that convert to committed volume.
• Build scalable policies, SOPs, workflow tooling, templates, playbooks, and AI-powered automation while managing legacy contract obligations and compliance.

Requirements

• 3–5 years of experience in business or operations roles with hands-on ownership of hardware logistics or commercial contract management.
• Experience working in a Series A or B startup environment with limited existing structure.
• Hands-on experience with AI tooling and building or automating real workflows.
• Strong systems thinking, exceptional written communication, attention to detail, proactive communication, and ownership.
• Ability to operate in regulated environments and manage operational processes supporting healthcare customers.

Nice to have

• Experience with both hardware logistics and commercial contract management.
• Experience in medical devices, IVD, or health tech with a hardware component.
• Background in management consulting or investment banking.

Culture & Benefits

• Competitive compensation with performance-based bonus and meaningful equity.
• Top-tier health, vision, and dental benefits.
• Generous monthly health and wellness reimbursement.
• Opportunity to work at the intersection of artificial intelligence and healthcare with experts from provider networks, academia, and industry.
• Close collaboration with a highly talented team, world-leading mentors, and world-class healthcare experts.