Outreach Pharmacy Specialist-3

Location: Remote within the USA, based in Tennessee/Chattanooga; Monday–Friday, 8:45 a.m.–5:15 p.m. EST.

Company

hirify.global provides health plan services and member support.

What you will do

• Conduct inbound and outbound telephone interactions with members about medications, pharmacy benefits, and medication adherence.
• Provide education and guidance to members, prescribers, and pharmacists.
• Encourage prescription refills and coordinate communication or scheduling with providers and pharmacies.
• Handle pharmacy-related customer service inquiries and resolve problems by telephone.
• Review, update, maintain, and monitor pharmacy information for internal and external customers.
• Document interactions, collaborate with internal teams, and support outreach initiatives focused on quality care and member outcomes.

Requirements

• Certified Pharmacy Technician certification through PTCB or NHA is required.
• High school diploma or equivalent.
• At least 2 years of experience in a retail pharmacy or comparable customer service environment.
• At least 1 year of pharmacy-setting experience with medical terminology knowledge and 1 year of technical or operational experience.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Excellent communication, interpersonal, organizational, and multitasking skills, with the ability to work independently and as part of a team.

Culture & Benefits

• Remote work within a collaborative and supportive team environment.
• Regular inbound and outbound member phone interactions throughout the day.
• Innovation and responsible use of AI-enabled tools are encouraged within established workflows, templates, and policies.
• Employee position with one opening available.