Medical Information Specialist, Philippines

Location: Makati City, Philippines

Company

hirify.global provides regulatory sciences, clinical research, quality and compliance, pharmacovigilance, medical information, and R&D technology consulting solutions for biotech, medical device, and pharmaceutical organizations.

What you will do

• Respond to unsolicited medical and safety information requests from consumers, healthcare professionals, and other external customers through phone, email, web, letters, fax, and scientific meetings.
• Provide labeled and unlabeled medical information responses using approved labeling, standard responses, published literature, and other relevant data.
• Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in accordance with regulations, SOPs, and client working practices.
• Prepare custom medical information responses and log all inquiries accurately and on time in inquiry handling systems.
• Perform quality checks on adverse events, product quality complaints, correspondence, and logged inquiries.
• Provide rotated after-hours coverage and complete other activities assigned by the manager.

Requirements

• Degree in life sciences, nursing, or pharmacy.
• English language proficiency and fluent, grammatically correct writing in the target language.
• Knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
• Excellent verbal and written communication, proofreading, telephone etiquette, and empathetic customer service skills.
• Strong critical thinking, analytical, organizational, multitasking, and attention-to-detail skills.
• Proficiency with Microsoft Office, Adobe Acrobat, document management systems, and the ability to learn inquiry handling databases.

Culture & Benefits

• Inclusive, diverse, and equal-opportunity workplace.
• Environment that encourages collaboration, innovation, entrepreneurship, and personal authenticity.
• Remote working is supported, with hybrid collaboration encouraged for new hires living within a reasonable commute of an office, subject to manager agreement.
• Applications are personally reviewed by the recruitment team without AI screening tools.
• Applicants receive an outcome regarding their application.

Hiring process

• Applications are reviewed personally by a member of the recruitment team.
• Applicants receive a final application outcome.