Repairs Program Lead - Data Center Operations

Location: Remote-friendly with travel required; San Francisco, California. Staff are expected to work from one of the offices at least 25% of the time.

Annual salary: $320,000–$405,000 USD

Company

Anthropic develops reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Define the global repair strategy, including SLAs, prioritization rules, escalation paths, reporting, and standards across all data center sites.
• Own repair turnaround time, backlog, fleet availability impact, and repair dashboards based on ticket and telemetry data.
• Develop procedures for triage, break-fix work, return-to-service validation, and train site operations partners.
• Manage RMA, warranty, reverse logistics, and depot repair programs with OEMs, ODMs, and repair vendors.
• Set spares pool sizing and inventory levels in coordination with supply chain and asset management.
• Analyze hardware failures, lead operating reviews, and drive corrective actions with engineering, suppliers, vendors, and site operations.

Requirements

• 8+ years of data center operations experience as a manager, technical lead, or in a related role, with accountability for production availability.
• Proven experience running large-scale break-fix programs across multiple sites.
• Experience managing vendors, OEMs, ODMs, or contract workforces against measurable SLAs and corrective actions.
• Hands-on technical depth in server, network, and rack-level hardware to verify repair quality and audit vendor claims.
• Experience building or substantially improving operational processes and using ticket, telemetry, and inventory data for decisions.
• A bachelor's degree in a relevant field or equivalent practical experience.

Nice to have

• Experience with GPU or accelerator systems and high-density liquid-cooled infrastructure, including tray, cold plate, and manifold-level repairs.
• Experience with hyperscale OEM/ODM RMA and warranty programs, failure analysis, and supplier quality engagement.
• Experience with spares planning, reverse logistics, or depot repair at data center scale.
• Experience delivering repairs in partner-operated or colocation sites staffed by third parties.
• Familiarity with optics and high-speed interconnect failures.

Culture & Benefits

• Collaborative work across research, engineering, policy, and business functions.
• Flexible working hours and an office environment designed for collaboration.
• Competitive compensation, optional equity donation matching, generous vacation, and parental leave.
• Visa sponsorship is available, subject to role and candidate eligibility.
• Anthropic is a public benefit corporation headquartered in San Francisco.

Hiring process

• Applicants should review Anthropic's guidance on using AI during the application process.